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He included that "delicate data from discussions is not advertised, complete stop." Loris' CEO because 2019, Etie Hertz, wrote in an e-mail to POLITICO that Loris has maintained "a required and important church and state boundary" between its organization interests and Crisis Text Line. After POLITICO began asking questions about its relationship with Loris, the nonprofit altered wording on its site to highlight that "Loris does not have open-ended access to our data; it has actually restricted contractual rights to regularly ask us for particular anonymized data." Rodriguez said such sharing might take place every few months.

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7 million discussions over text, Facebook Messenger and Whats, App channels that it states allow it to fulfill its typically vibrant customer base "where they are." Need More Info? has spread out beyond the U.S. to open operations in Canada, the U.K. and Ireland. The New York-based not-for-profit says it knows how "deeply individual and immediate" these quiet discussions are for those reaching out, a lot of them young, people of color, LGBTQ or living in backwoods: "68% of our texters share something with us that they have actually never ever shared with anybody else," the helpline composed in one government filing.