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Here is a list of responses to our most frequently asked concerns. Shipping & Tracking All orders have a processing time prior to the order ship. Once the item is delivered it takes about to be delivered within the US and for shipment outside the US. All of our items are delivered directly from our vendors in Asia.

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As soon as your order has actually been processed and shipped we will send you a tracking number and a link to track your order. There is a 2-5 company day processing time for each order. After that you ought to see tracking details come up. If you still do not see tracking info for your order, wait a couple of days and inspect once again, there can be hold-ups in the relay of info from carrier to carrier.

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If you need products by Christmas we suggest placing your order on or before December 4th. Orders positioned after December 4th are not guaranteed to be gotten by Christmas. If goodearthmontana haven't found your bundle after contacting roomies, family members, good friends, neighbors, and your post workplace, you will have to open a case with USPS or whichever local carrier provided your bundle.

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Customer support The way our email system works is in sequential order of when the e-mail is positioned. Emailing numerous times will just put you even more back in our e-mail line. The finest thing you can do is be client, and a client service representative will return to you within 48 hours.

Our office hours are Monday-Friday, 9:00 am-5:00 pm CST. We are out of the office for all United States holidays. We have an extremely little client service team, so it would be impossible for us to provide the quality of customer support by means of phone that we try to give every customer. We are more than happy to address any questions you might have (if you have not already addressed them yourself through the frequently asked question) via our client assistance email, Purchasing You can pay via credit or debit card, Pay, Buddy.

Fed, Ex often requires a signature for shipment. You have 10 days to return or exchange a product from the day you receive it. The item being returned or exchanged must be in the very same bag it was received in, with tags still attached, as well as being without any family pet hair.