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Knowing that your system is being kept track of can bring you comfort which's why Electric is here to support your organization.

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Contact the IT Assistance Desk for one-on-one customer assistance. Get over-the-phone troubleshooting and assistance by calling 573-341-4357 (AID) or clicking the chat button for quick individually service. You can check out the Assistance Desk for in-person troubleshooting at Curtis Wilson Laws Library; consultations aren't needed. Assist Check it Out : See upgraded phone hours >> Monday - Friday 8am - 5pm: Monday - Friday 8:30 am - 4:30 pm.

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What is an IT Support Specialist? If you have a passion for innovation and love problem resolving, you may wish to think about becoming an IT support specialist! An IT support specialist provides support and technical assistance to either companies or customers that are experiencing technical, hardware, or software problems. Some examples of these problems are sluggish efficiency, connection problems, and a failure to access information.

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They inform customers and workers, answer questions, and repair any associated problems about technology-based items and services. IT support experts are able to deal with a lot of consumer issues over the telephone or through email, however some problems require to be dealt with on website, specifically if the computer software and hardware requires to be customized, cleaned up, or fixed.

When helping customers and end-users, an IT support specialist will ask specific questions in order to comprehend the problem. Because a lot of people are not acquainted with technical terms and may be irritated in trying to discuss the issue, the assistance expert will need persistence, good listening skills, and exceptional communicating skills.

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If brand-new software application or hardware is obtained, they will check the product, offer feedback to the vendor, and make sure the products work with the business's existing items and systems. When systems are re-vamped company-wide, the IT assistance professional will establish training sessions to present the new software or hardware to the staff members, and discuss how they work in layperson's terms.