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The PeopleCert ITIL-4-DITS Exam is divided into two parts: the first part is a multiple-choice exam, while the second part is a scenario-based exam. The multiple-choice exam tests the candidate's knowledge of the key concepts and principles of ITIL 4, while the scenario-based exam tests the candidate's ability to apply these concepts and principles in real-world scenarios.

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Peoplecert ITIL 4 Leader: Digital & IT Strategy Exam Sample Questions (Q20-Q25):

NEW QUESTION # 20
Which statement about metrics is CORRECT?

A. Lagging metrics are easy to measure and to influence
B. Legging metrics report what has been achieved
C. Lagging metrics predict what a is likely to happen in the future
D. Leading metrics ate difficult to measure, but easy to Influence

Answer: A

NEW QUESTION # 21
A service provider wants to achieve a balance between customer/market relevance and operational excellence. They also want a balance between looking inward and looking outward. They have performed an analysis and have identified activities that address external views of both market relevance and operational excellence.
To ensure a balanced strategy, which TWO other actions should they take?
Analyse threats to their existing customer base
Identify new opportunities to provide services to the market
Investigate how the provider's technology can enhance customer experience Analyse staff capabilities to identify strengths that can be exploited

A. 1 and 2
B. 3 and 4
C. 2 and 3
D. 1 and 4

Answer: B

NEW QUESTION # 22
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

A. Simple automation
B. Complex automation
C. Technology replacement modernization
D. Intelligent automation

Answer: A

Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63

NEW QUESTION # 23
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

A. Vision and strategy should be defined in collaboration with the leaders of the organization and division
B. Vision and strategy should be defined by the executive leader and communicated to me divisions
C. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
D. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders

Answer: A

Explanation:
Vision and strategy should be defined in collaboration with the leaders of the organization and division to ensure alignment, coherence, and buy-in across the organization. This can help create a shared understanding of the goals, values, and direction of the organization and its divisions, as well as leverage the expertise and insights of different leaders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 9-10

NEW QUESTION # 24
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

A. A mixed demographic of users with varied levels of IT skills
B. Knowledge and understanding of potential Innovative technology
C. Employment laws effecting service provider staff
D. Well-trained service desk staff with a broad set of skills

Answer: D

NEW QUESTION # 25
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