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The Microsoft Dynamics 365 Field Service Functional Consultant certification exam is intended for individuals who have a background in customer service operations, field service management, and similar roles. MB-240 exam tests the candidate's ability to use Dynamics 365 Field Service to improve operational efficiency, increase customer satisfaction, and enhance field service performance. MB-240 exam also assesses the candidate's proficiency in integrating Dynamics 365 Field Service with other Microsoft applications, such as Dynamics 365 Sales, Marketing, and Finance.

Introduction to MB-240: Microsoft Dynamics 365 for Field Service Exam

Candidates for MB-240 Exam are seeking to prove fundamental Microsoft Dynamics 365 knowledge and skills. Before taking this exam, exam aspirants ought to have a solid fundamental information of the concepts shared in preparation guide.

It is suggested that professionals accustomed to the ideas and also the technologies represented here by taking relevant training courses. Candidates are expected to have some hands-on experience with configure geocoding, defining taxcodes, configuring service and product pricing, managing work orders, managing incidents, configuring service task types, implementing schedule board.After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Mobility and Devices Fundamentals to their clients and employers.

The MB-240 Exam is designed to test your knowledge and skills related to field service management, including customer engagement, scheduling and dispatching, inventory management, and mobile device management. MB-240 exam covers a range of topics, including configuring and managing the Field Service application, managing resources, configuring and managing the Universal Resource Scheduling (URS), and configuring and managing inventory and purchasing.

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q69-Q74):

NEW QUESTION # 69
Your company uses Microsoft Dynamics 365 Field Service to schedule work orders.
One of the field service operations managers needs to understand when the different resource types should be scheduled.
You need to provide the manager with a matrix of when you should schedule the various resource types on a work order.
What are the resource types you should use for each scenario? To answer, drag the appropriate resource type to the appropriate scenario. Each resource type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct match is worth one point.

Answer:

Explanation:

Explanation:

NEW QUESTION # 70
You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport.
These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.
You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.

A. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.
B. Configure the customer inventory records in a hierarchy, and maintain service history at the subcomponent level.
C. Configure the customer asset records hierarchically, and maintain service history at the service account level.
D. Configure the customer asset records hierarchically, and maintain service history at the sub-component level.

Answer: D

NEW QUESTION # 71
You work for a digital billboard manufacturing company. When manufacturing is completed, the new digital billboards are shipped to a client site for installation. As the dispatcher for your company, you need to identify and schedule the different resources that are required to complete the installation of the digital billboard.
The installation of a billboard is a complicated process and requires a large team of resources all with different skills. These installations occur frequently, so you want to dispatch the resources for installations as efficiently as possible.
You need to configure multi-resource scheduling.
Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

Answer:

Explanation:

Explanation:

NEW QUESTION # 72
Contoso Ltd. is looking to improve the up time of their customer assets and also make better repair and maintenance decisions by tracking the service history.
Contoso wants metrics around the service history of each customer asset including tracking performance for each scheduled maintenance per the service agreement. The metrics need to be displayed in the form of reports
/dashboards.
You need to build the service history and achieve the requirements.
Which two actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Add the customer asset on the agreement incident.
B. Use the audit history of each customer asset.
C. Use notes and the timeline feature.
D. Add the customer asset on the work order incident.

Answer: A,C

NEW QUESTION # 73
You are implementing Dynamics 365 for Field Service.
Your customer needs to understand how they can schedule the closest possible resource to a work order.
The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.
You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.
What should you suggest?

A. Update the Load Default Filters on the Schedule Assistant.
B. Update the filter on the Scheduler core tool tips view.
C. Update the Starting Location to Organization Unit within Schedule Board Settings.
D. Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.

Answer: C

NEW QUESTION # 74
......

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